FAQs

Add your favorite games and products to your cart and follow the checkout prompts. You'll receive an email confirmation as soon as your order is placed.

Yes! We offer digital gift cards that can be redeemed online. As well as physical gift cards that can be redeemed in-store.

We generally do not offer bulk discounts, but for large community or school orders, you can contact us at the community outreach page!

We strive to keep our prices competitive from the start, so we do not offer price matching at this time.

Click the "Notify Me" button on the product page to get an email the second it's back on the shelf.

If it's in print, we can likely get it! Reach out to us with the title and we will check our distributors.

We offer weighted shipping, based off of product and packaging material weight.

We primarily ship via USPS & UPS, depending on the size and weight of the package.

Most orders arrive within 3-7 business days after leaving our facility.

Because the official chain of custody ends the moment a package leaves our warehouse, we are not responsible for missing items that are marked as delivered.

If your package hasn't arrived, please follow these steps immediately:

1. Contact your local post office or carrier to verify exactly where the package was dropped off.
2. File a claim. It is the customer's responsibility to file a claim with the carrier within 48 hours of the tracking status updating to "delivered."

Please note: Carrier insurance claims are highly time-sensitive, so keeping to this 48-hour window is critical to resolving the issue.

Currently, we only ship to the United States. Shipping rates are calculated at checkout.

Yes! Choose the store location you would like to pick up from at the shipping method, and we can have it there within 1-2 business days.

There are several factors that could lead to an order being delayed during processing. If there was an issue with your order, we will have emailed you and could be awaiting a response. If you're order contained a Preorder, the order will be held until we are able to send out the product on it's release date.

The order will ship once the final preorder item's release date has arrived. If you want the in-stock items now, please place them as a separate order.

We ship preorders as soon as the release street date has arrived.

Check your email for a tracking number once the order ships, or log in to your account to view "Order History."

Once an order is placed, we cannot add items. You'll need to place a new order.

Contact us immediately at customerservice@gnomegames.com. If the order has already been processed for shipping, it cannot be canceled.

Email us ASAP. If we have not finished processing your order, we can get it changed. If the order has already shipped, you will need to contact the carrier selected at checkout to reroute your order.

We will notify you, refund you for that item, and ship the rest of your order immediately.

If you receive a damaged package, please take a clear picture of it, and reach out to us within 48 hours to help get you in touch with the postal service. If the product contains damaged contents, we can help get you in touch with the manufacturer for replacement pieces!

Unopened items in original shrink-wrap can be returned within 30 days. Note: TCG/CCG sealed products are final sale.

Log in and visit the "My Account" dashboard to update your address, email, or password.

You can reach us via our Contact Us page or by emailing us at [email address].

All CCG/TCG (Collectible & Trading Card Game) products, including but not limited to sealed booster boxes, packs, elite trainer boxes, and individual singles, are non-returnable and non-refundable.

This policy protects our community from "pack weighing," resealing, or the return of tampered goods. Once a randomized product leaves our store or warehouse, its chain of custody is broken, and we can no longer guarantee its integrity to the next customer.

Due to the fluctuating market value of CCG/TCG products, we do not offer price adjustments or returns based on price changes.

If you find a manufacturing defect (e.g., missing cards from a sealed pack or misprinted cards), please contact the manufacturer (Wizards of the Coat, The Pokémon Company, etc.) directly for a replacement.

Yes! We take trade-ins for Pokemon, Magic, and Yugioh. Visit us in-store for an appraisal or check our online buy list for current rates.